Collections Specialist

Do you have a passion for customer service and helping others? Do you enjoy working in a fast-paced, customer focused environment? Jump-start your career at BEST Logistics Group in your new opportunity as a Collections Coordinator

In the role of Collections Coordinator, the top priority will be ensuring we are continuing to provide all of our customers with quality, efficient customer service, while focusing on timely remittance of payment, processing of invoices, and recovery of late payments. You will use intuitive research and person-to-person communication skills to contact debtors by phone, e-mail, and standard mail, and will assist in negotiating prompt payment for our services, while negotiating repayment plans.

Previous experience in a collections role is highly helpful, but those with a determined nature, top-notch customer service skills, attention to detail, and thorough follow-up are encouraged to apply.

What are some of the additional expectations in this role?

• Contact customers via phone and email to collect delinquent payments.

• Collaborate with operations teams to resolve billing discrepancies.

• Must have strong computer skills and knowledge. Excel knowledge is a plus

• Excellent communication skills.

• Friendly, professional demeanor with a problem-solving mindset.

• High volume workload alongside an effective team of collection specialists.

• Be organized with accounts to have biweekly aging meetings with management.

Along with an unbeatable company culture, we offer a competitive salary, excellent benefits package and the opportunity for growth within the organization. We believe in our team and your ability to do excel in your role here. Your benefits include 401k, PTO, comprehensive health insurance, life insurance options, employee discounts, and much more!

We are looking for a candidate with previous experience in a collections based role, who is also a proactive communicator with exceptional customer service knowledge. To be successful in this role, you'll need to be focused, results driven, and a proven problem solver.